Contact Support
We are here to help you get the most out of Trackod. If you have questions, encounter issues, or want to share feedback, there are several ways to reach us.
Email Support
For any questions or issues, email us at:
We aim to respond within one business day. When contacting support, please include:
- Your company name
- A description of the issue or question
- Screenshots if relevant
- Any error messages you have seen
The more detail you provide, the faster we can help. Include order reference numbers, steps you took, and what you expected to happen.
What We Can Help With
Our support team can assist with:
| Topic | Examples |
|---|---|
| Account Issues | Login problems, password resets, email verification |
| Team Management | Inviting members, changing roles, removing users |
| Order Import | File format questions, import errors, data corrections |
| Feature Questions | How to use specific features, best practices |
| Bug Reports | Something not working as expected |
| Feedback | Suggestions for improvements, feature requests |
Before Contacting Support
You might find the answer faster by checking these resources:
Feature Requests
Have an idea for improving Trackod? We would love to hear it!
Send your suggestions to support@trackod.com with the subject line "Feature Request". Include:
- What you would like to see
- Why it would be helpful for your workflow
- Any examples or details that help explain the idea
We review all feedback and use it to guide our development priorities.
Alpha Release Notes
Trackod is currently in alpha release. This means we are actively developing new features and improvements based on user feedback. You may encounter occasional issues or see changes to the interface as we refine the product.
During the alpha period:
- Your feedback is especially valuable — it directly shapes the product
- We may release updates more frequently
- Some features may change based on what we learn from users
- We appreciate your patience as we work through any rough edges
Response Times
| Priority | Expected Response |
|---|---|
| Critical (cannot access account, data issues) | Within 4 hours during business hours |
| Standard (questions, how-to help) | Within 1 business day |
| Feature requests | Acknowledged within 2 business days |
Business hours are Monday to Friday, 9 AM to 6 PM IST (India Standard Time).
Thank You
Thank you for using Trackod. We are committed to helping you manage your vendor orders more effectively, and we appreciate your feedback as we continue to improve the platform.
If you have questions at any point, do not hesitate to reach out.
Email: support@trackod.com